Warranty & Returns

Return Policy

Returns will be accepted in resalable condition within 30 days of original invoice, unless otherwise specified.

Return Process

Please request a return by contacting us.

The customer will need to provide the date of purchase, invoice number, and reason for return. Once an RMA number has been issued, the customer will have 30 days to return the item(s) to:

25 Glenvale Cres
Mulgrave VIC 3170
Australia

Return Conditions

Returned items will be evaluated on receipt.

All items must be in their original packaging and in resalable condition.

Altered, special order, expired, or damaged items will not be accepted.

Any shipping disputes must be reported to NMO within 30 days of shipment.

Return Fees

A re-stocking fee may be applied at the discretion of NMO. The fee may be applied for: damaged packaging or product, late or non-preauthorized returns, returns outside of the set policy, and any special-order item eligible for return.

Return Exceptions

Replacement Items – Returns that require replacement will be issued a credit, and a new invoice will be created for the replacement item.
Custom Items – Any custom made or altered item is not eligible for return.

Return Shipping Charges

Return shipping charges are the customer's responsibility. Any COD will not be accepted.

Credit

If all terms are met, a credit will be issued to the customer account for the original purchase price minus any fees.

Warranty Information

Product Warranty

Neuromuscular Orthotics warrants that products sold will be free from defects in materials and workmanship under normal use for 6 months from the date of purchase unless otherwise stated.

This limited warranty does not cover any problem that is caused by:

  • Conditions, malfunctions, or damage not resulting from defects in materials or workmanship.
  • Improper installation, misuse, abuse, negligence, or accidents.
  • Use of the product for purposes other than those for which it was designed.
  • Unauthorized modification or alteration of the product.

During the warranty period, if a defect arises in the product and a valid claim is received by Neuromuscular Orthotics within the warranty period, Neuromuscular Orthotics will either replace or repair the product.

To obtain warranty service for items purchased in Australia, please contact us.