Product Ordering Terms

Order Parts and Materials from Neuromuscular Orthotics in the following ways:

  1. Set up an account online. (If you already have an account, login.) Develop a purchase order through our online catalogue, then email it directly to us
  2. Phone your order at 1300 411 666
  3. E-mail us manually at: [email protected]

Australian Orders

To maintain best-practice standards, Neuromuscular Orthotics distributes to companies and departments where Certified Orthotist/Prosthetists are employed and oversee the provision of our specialist range of Orthotic components and materials. Evidence of AOPA membership is required for new commercial customers.

International Orders

Neuromuscular Orthotics distributes products to other territories in Asia-Pacific including New Zealand and Singapore. Please make payment in AUD funds via Electronic Funds Transfer, VISA or Master Card. The customer is responsible for any brokerage charges, duty, taxes, etc.

New Accounts

New customers can write to our central email [email protected] with the following information:

  • Company Name
  • ABN
  • Primary email, telephone no., billing address and ship-to address
  • Primary contact person
  • AOPA Member name and membership number

Terms of Sale

The use of a credit line indicates that the customer agrees to these terms and conditions. Payment terms for accounts approved with a credit line are Net Thirty (30) days. Any arrangement other than this must be approved mutually in writing.

Payment Options:

Electronic Funds Transfer
Bank Name: ANZ
SWIFT Code: ANZBAU3M
Name: Neuromuscular Orthotics Pty Ltd
BSB: 013-312
Acct No.: 260100294
Description/Reference: Invoice Number
Email remittance advice to: [email protected]

Pay by credit card over the phone
Credit card fees may apply

Freight Charges

Orders are F.O.B. from Mulgrave, Victoria via Australia Post/Startrack Express unless otherwise specified. Customer pays freight charges and all other incidental fees. Domestic freight is usually charged at a flat rate of $25 incl. GST

Order Disputes

Any shipping disputes must be reported to Neuromuscular Orthotics within 30 days of shipment.

Shipping Damage

If you receive damaged product with visible damage to external shipping containers, please report the damage to the carrier at the time of receipt. Please also contact Neuromuscular Orthotics with details of the damage.

Past Due Accounts

Accounts over Sixty (60) days are placed on credit hold.

Changes

Prices and terms are subject to change without notice.